General Facts

  • You may return eligible items for a refund within 14 days of receiving your original order.
  • You can verify if the product you received is exactly the same one you ordered online. You can do so by matching the product SKU/barcode number on the product tag with the invoice you received by email.
  • Our return policy does not apply to items bought on sale or promotion for our out of Kuwait customers.
  • Items that are damaged due to wearing and/or uncareful trying are not considered faulty.
  • Please note that the goods are your responsibility until they reach us. So, please make sure it is packed up properly and does not get damaged on the way.
  • Given the fact that in rare cases, some manufacturing defects can be detected, each and every item is well-inspected before shipping to our customers, and in the case of receiving it as a return as well, to guarantee a convenient service level to our customers.
  • The original invoice must be included with the returned item/s.
  • As we are flexible with accepting returns, we accept items returned without their original packages, provided that all the price and details tags on the product are attached and intact, and the product/s are well-packed, protected and accompanied by any accessories and/or bundle items that come with the product. Yet, some products must be in their original packages; such as shoes, and other products where their tags are affixed on the Return Policy box.
  • Refund may take from 10 to 15 business days from the date we receive the returned item/s.

Return Fees in Kuwait

  • Purchase delivery and return home-collect fee inside The State of Kuwait is 2 KD. All you have to do is prepare the package and the purchase receipt, and give them to the courier representative.


  • Should you exchange an item, an Exchange Form must be filled-in and submitted. Then, we will request the courier to collect the item/s at your door. Once the items are received at our warehouse, we will create a voucher for you of the value of the items we receive, after deducting the sum of 30$ (International and G.C.C countries), or 2 KWDs (Kuwait based) as return shipping fees. You may add items that are equivalent in total value to the value of the voucher. If you wish to add items that are higher in price, the due price discrepancy will be paid after you checkout. If the total value of your voucher exceeds 200$, shipping will be free. If it is less than 200$, shipping cost will be paid after checkout. Shipping costs would be added to price discrepancies – if any is due. To fill in the Exchange Form, please go to our Return Policy page, and then click the Return Form link found in the Steps to return a purchased product section. Please note that you should select the Exchange option for your case to proceed.

International Returns

  • The refund process may take up to 10 business days, after the returned product is received by us. The sum of 30$ will be deducted from your refund value as return shipping fees.

Steps to return a purchased product:

  1. To start your return process, please go to and fill in the Return Form. Once we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.
  2. Pack your return securely, in the original package if possible, and include your completed invoice.
  3. When your package is ready, the courier will collect the package at your door. If you have any comments, complaints, or inquiries, please contact our Customer Service Team at customerservice@ivoryfashions.com or you can contact us by WhatsApp : +965 51234641